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IT Support Services

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overview

What is IT Service Desk Support?

IT Service Desk Support is your first port of call when you have an IT Issue. You can email or call the Service Desk team who will help you resolve the incident as quickly as possible. Our team is ready to support your staff while you focus on running your business.

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Engineers

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Engineers
Satisfied customers

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Satisfied customers

Our Managed IT services will help you succeed. Let’s get started

Service Desk Support

Comprehensive IT Support include

  • Telephone-Operator-Black

    Call

    Ring our Service Desk support number, speak to an engineer who can offer friendly support.

  • email

    Email

    Rather not call and just want to log an issue that you want fixing?  Email the support address, a ticket will automatically get logged and assigned to an engineer.

  • sla

    SLA

    All our IT Support contracts are with an agreed Service Level Agreement (SLA). Your issue gets prioritised according to Low, Medium, High or Critical, and a separate SLA for each.

  • onsite

    Site Visits

    Our support is flexible. You may want it all remote, an Engineer to visit once or more times a month.

  • sla

    Advice

    We’re not just here to fix problems. We can advise you along the way on how to make the most out of your technology.

  • all-hours

    Out of Hours

    We can offer Out of Hours agreements depending on your needs, for example if your business runs critical services outside normal working hours.