it support services
overview
What is IT Service Desk Support?
IT Service Desk Support is your first port of call when there is an IT Problem. You can call, raise a ticket on the system or drop an email. Our team is ready to support your staff while you focus on running your Business.
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Our Managed IT services will help you succeed. Let’s get started
Service Desk Support
Comprehensive IT Support include
Call
Ring our Service Desk support number, speak to an engineer who can offer friendly support.
Email
Rather not call and just want to log an issue that you want fixing? Email the support address, a ticket will automatically get logged and assigned to an engineer.
SLA
All our IT Support contracts are with an agreed Service Level Agreement (SLA). Your issue gets prioritised according to Low, Medium, High or Critical, and a separate SLA for each.
Site Visits
Our support is flexible. You may want it all remote, an Engineer to visit once or more times a month.
Advice
We’re not just here to fix problems. We can advise you along the way on how to make the most out of your technology.
Out of Hours
We can offer Out of Hours agreements depending on your needs, for example if your business runs critical services outside normal working hours.