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it support services

overview

What is IT Service Desk Support?

IT Service Desk Support is your first port of call when there is an IT Problem.  You can call, raise a ticket on the system or drop an email.  Our team is ready to support your staff while you focus on running your Business.

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Service desk

Our Managed IT services will help you succeed. Let’s get started

Service Desk Support

Comprehensive IT Support include

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    Call

    Ring our Service Desk support number, speak to an engineer who can offer friendly support.

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    Email

    Rather not call and just want to log an issue that you want fixing?  Email the support address, a ticket will automatically get logged and assigned to an engineer.

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    SLA

    All our IT Support contracts are with an agreed Service Level Agreement (SLA). Your issue gets prioritised according to Low, Medium, High or Critical, and a separate SLA for each.

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    Site Visits

    Our support is flexible. You may want it all remote, an Engineer to visit once or more times a month.

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    Advice

    We’re not just here to fix problems. We can advise you along the way on how to make the most out of your technology.

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    Out of Hours

    We can offer Out of Hours agreements depending on your needs, for example if your business runs critical services outside normal working hours.